from Technician to Service Adviser

Internal Sales from Technician to Service Adviser

Communication between your Service Staff and your Technicians good? Then you probably don't need this class! If not, join Team ESi for a education on Internal Sales, the processes and procedures between Service Advisor(s) and Technician(s) that make successful shops, Successful!

Our Price: $39.95

Attitude Affects Everything

Attitude! The Real Cost - How Your Attitude Affects EVERYTHING!

If you only participate in 1 Webinar this year, this is the one! See where your attitude costs you money, AND where it can make you money. Attitude starts at the top and trickles down, make sure it is the best it can be!

List Price: $39.95
Our Price: $39.95
Sale Price: $39.95

Process & Procedures

Process & Procedures Webinar

The foundation of a productive shop. Without processes & procedures how our employees will handle the customers consistently, how will our Technicians check out vehicles for maximum customer benefit, and how will we as owners manage our business. These are vital tools for a consistent customer experience, both at the counter & in the service bays. Learn how to improve communication, productivity and profit with good process & procedures.

List Price: $39.95
Our Price: $39.95
Sale Price: $39.95

Business 101

Business 101 for Employees Webinar

Teach your employees about business, the ABC's of Cash Flow, and Basic P&L interpretation. Ever heard of the “6 Minute Factor,” the “Pitfalls of Discounting” and “The Missing employee,” join us in determining what it could cost you and your business. Learn how 6 minutes per tech per day could be the difference between making money or closing your doors………6 minutes!

List Price: $39.95
Our Price: $39.95
Sale Price: $39.95

Your Path To Success

Business Analysis - Your Path To Success

Join us in this webinar and see just how healthy your business is. During this class we will be looking at what makes a good business good, what it takes and where your businesses are by analyzing a specific businesses and then talking about how this applies to your business. Includes a Business Analysis Worksheet and 1 hour of phone consulting concerning your numbers

List Price: $39.95
Our Price: $39.95
Sale Price: $39.95

Planning and Goals Webinar

Planning and Goals

Why set goals? Creating the next step. Little steps to Big results. Where you are to where you should be. Failing to Plan = Failing to Profit. Start the New Year with Action Plans, Goals and Motivation to make it happen. The act of planning and gaol setting keeps you focused on the needs of the business.

Don't spend another year without a plan! This Webinar is beneficial to everyone in your business. Includes action plans, projection and tracking spreadsheets.

Our Price: $39.95

Managing People

Managing People Webinar

If you deal with people this Webinar is for you! This Webinar will provide insight and tools to help you manage people in both your professional and personal life. In this Webinar you will learn: The difference between a boss and a Leader, What Emotional Intelligence (EI) is, The 5 basic traits of a good people manager, The team and leadership, and The right way to give negative feedback. If you have struggled with managing people this Webinar will give you the skills and tools needed to move you from a boss to a leader. Our success depends on the success of others; don’t miss this opportunity to become a successful leader.

List Price: $39.95
Our Price: $39.95
Sale Price: $39.95

Succession Planning

Succession Planning - What happens if...

Why plan for succession? The answer is a simple as to, provide security to your family and employees! Make sure that not only your business survives in the event of retirement, an untimely illness or worse, but that your family and your employees family will as well. Put the pieces in place today for tomorrows issues and beyond. This CD will help you prepare for whatever is in store in the future. Train for the future. Make sure you have a chance to retire. Build a team to help you succeed, and learn when you’re ready, when you have time with our Success Training Library CD’s!

List Price: $39.95
Our Price: $39.95
Sale Price: $39.95

Outside the Box Webinar

Thinking Outside the Box Webinar

In today’s every changing times we need to be able to make decisions and implement them quickly. This class will help you identify the reason we sell “safe” and what it takes to step out of our comfort zone to change your business model. Explore why we are comfortable in our box. Think differently. Learn how to think outside the box. Understand the assumptions we make every day and how they affect our business. Learn to act on your outside the box thinking.

List Price: $39.95
Our Price: $39.95
Sale Price: $39.95

Road to Success

Customer Service The Road to Success Webinar

Our clients are looking for the PLACE that will take care of them. It is no longer about fixing the car; it’s more about how the client feels about the experience. Most shops are not paying attention to this extremely important side of their business. Definition of customer service; Taking care of the customer is taking care of the business. Learn the difference between our customer service and your clients. The 10 commandments of Customer service. Learn the 5 types of customers.

List Price: $39.95
Our Price: $39.95
Sale Price: $39.95