Service Writers School of America™
Proclaimed #1 in the training of Professional Sales and Customer Service
A skills development course for the automotive professional with a passion
for Maximum Sales Success
Service Writers School of America™
Registration Form
What's Service Writers School all about?
This highly acclaimed training course was introduced in1989 by ESI
and
remains the leader in producing and fine tuning the best in professionalism and
achievement in your sales team today.
Taught by the industry's number one authority in sales and business management,
this intense course trains your team in the skillful use of sales techniques
and personal presentation.
Instruction and exercises focus on pursuing maximum profitability and quality customer
service, as your sale professional achieves personal and professional goals.
Whether your goal is to train the sales beginner or fine tune the seasoned
professional, if your tired of not making the money you know you should in your
business, this course will prove to be your best investment yet!
What's on the program for this class session?
Training covers the following areas of professional sales and customer
service:
 Estimating |
Effective
Sales
Techniques |
| Self
Motivation |
Getting
paid for Diagnosis Time |
| Personal
Presentation |
Organizing
the estimate |
| Customer
Service and Customer relations |
Handling
Objections |
| Repair
order dispatching |
Phone
Sales |
| Handling
Dealer Price quotes |
Productivity |
| Review
of the repair order |
Communication |
| Closing
the sale |
Handling
dealer price quotes |
| Organizing
the estimate |
Productivity |
Bureau
of Automotive Basic Rules
and regulations |
Using
Financial Formulas for sales accuracy |
Knowledge + High Self Esteem = Personal Power
Knowledge comes through training and High Self Esteem through accomplishment
and a better understanding of one's role in the workplace.
This program is dedicated to the training needed to provide both.
Learn...
Getting
paid for diagnosis time.
Get paid for WHAT YOU KNOW and WHAT YOU DO!
Handling
objections.
The #1 fear in sales. Learn what it takes to get a YES from your customer for
that repair.
Phone
Sales.
The challenge is to convert the caller to buyer. Learn how to convert
callers to customers through effective phone communication.
Bureau
of Automotive Repair Basics.
We cover the specific documentation needed to meet basic BAR requirements.
We teach you how to write it right.
Handling
dealer price quotes.
Learn how to counteract what the dealers are saying to our customers.
Closing
the sale.
One of the hardest task for the Sales professional. Learn how to ask for the
money, teaches positive techniques for closing the sale every time.
Please call or send the information
request for additional information.
Service Writers
School of America™
Registration Form
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