Customer Retention Systems
Keeping you in touch with your customers and their
satisfaction
Customer Follow Up Service
A professional job well done doesn't end with "Thanks and
have a nice day." Professional service includes contacting the customer
after the repair. Access to a complete follow up service, CRS
is the professional shop owners third hand, CRS acquires the important feedback from
your customers concerning the repairs you performed.
Following up on the job performance helps make the difference in a true
professional's payday.
Customer
Retention Systems.
A Northern California based company designed and dedicated to
helping the professional repair shop owner keep their good customers coming
back for more service and repair.
Why
use Customer Retention Systems?
Studies show a cost of only $21.40 retains a good customer,
but it cost $125.00 to attract a new one! This tells us the importance
in keeping our customers happy to return. The most important part of the sale
is the follow-up after the sale.
Good customers
like the service they receive from you.
Follow up on it!
It gives the clients a chance to let you know how they really feel about
you. Studies also tell us about the kind of service customers consider
true quality and professional follow up contact is one of the biggest parts of
it.
You don't have to interrupt your busy daily schedule
with trying to provide professional service in following up that repair with
your customer - That's what CRS is all about.
Don't
let them become a Silent Quitter.
With detailed reports to you about the follow-up contact with
your customer, you'll know where you stand at all time with their
satisfaction.
Extended
services.
Because we are fully equipped to mail, contact and remind your
customers of your ongoing dedication to their satisfaction and happiness, we
can usually save you more than if you performed the service in house.
Things that are Important to the success of your business,
like bulk mailings, direct mailings and flyers are also a specialty service
provided by CRS.
A
little bit about Janese.
Janese is a 24 year veteran of the customer relations industry
and 11 years of her expert services to the automotive professional. In association
with Educational Seminars Institute, Janese stays dedicated to keeping you in
touch with your customers through professional follow up service.
Janese's
commitment
To provide your customer with the best follow up service in
the industry.
Janese's
Philosophy
Business isn't just talking to people for a price but, rather
believing in your product and how it benefits that person. if Janese
picks one word that describes her business best it's SERVICE
Let's get acquainted.
Please call or send the information
request for additional information.
